What Is a Company Knowledge Base and Why Build One? (Plus, Top Tools to Consider) Nilantha Jayawardhana. Last updated on Jul 8, 2022. Think about modern customer service — are long waiting times and sluggish responses acceptable? Absolutely not. In the not-so-distant past, customer service involved people having to wait for a … [Read more...] about What Is a Company Knowledge Base and Why Build One? (Plus, Top Tools to Consider)